11/08/2026
FORMAL COMPLAINT REGARDING SUSPECTED COUNTERFEIT BESENSE AND SOFTCARE SANITARY PADS
I am writing to make a serious complaint regarding what appears to be counterfeit or fake versions of branded Besense and Softcare sanitary pads that are being sold to consumers.
I purchased and used these products believing that they were genuine branded sanitary pads. However, after using them, I experienced massive, intense, and painful itching and discomfort in the sensitive areas where the pads were used. The irritation was severe enough to cause significant distress and made it extremely uncomfortable to continue using the products.
I am particularly concerned because sanitary pads are products used directly against highly sensitive skin for extended periods. Consumers should be able to trust that products carrying a recognized brand name are genuine, properly manufactured, hygienic, and safe for use. If these products are counterfeit, poorly manufactured, improperly stored, or otherwise compromised, they could potentially cause serious harm to unsuspecting consumers.
This situation is unacceptable. Besense and Softcare are established brands, and consumers expect better quality control and protection against counterfeit products carrying their names. There should be stronger measures to prevent fake products from entering the market and being sold to the public.
I therefore urge the responsible company and relevant authorities to:
Investigate the suspected counterfeit products immediately.
Examine the products, packaging, batch numbers, manufacturing information, and source of purchase to determine whether they are genuine.
Investigate the distributors and retailers responsible for selling potentially fake products.
Strengthen quality-control and anti-counterfeit measures to prevent similar incidents.
Provide clear information to consumers on how to identify genuine Besense and Softcare products.
Take appropriate action against anyone found to be manufacturing or distributing counterfeit sanitary products.
Consider appropriate compensation or assistance for consumers who have suffered adverse effects after using these products.
Publicly warn consumers if counterfeit versions of these products are confirmed to be circulating in the market.
I am making this complaint not only because of my own experience but also because other consumers could be exposed to the same products without realizing that they may be counterfeit. People should not have to risk painful skin irritation or other health problems simply because they purchased a product bearing a trusted brand name.
I expect this complaint to be taken seriously and investigated promptly. Consumer safety should come before profit, and manufacturers and distributors have a responsibility to ensure that their branded products reaching the public are authentic and safe.
I would appreciate a clear response explaining what steps will be taken to investigate this matter and protect consumers from potentially counterfeit sanitary products.
Please do better. Consumers deserve safe, genuine, and properly manufactured sanitary products.
