TERMS AND CONDITIONS
By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions. Please read the following Terms and Conditions carefully before placing your order with TEVIA CAKES. By using the TEVIA CAKES service, you agree to be bound by these Terms and Conditions. We reserve the right to refuse the sale of goods or services or to cancel an orde
r under certain circumstances. Please be aware that all photographs taken of your cakes prior to delivery remain property of TEVIA CAKES. DEPOSIT INFORMATION
A deposit of $50 (via bank transfer) is required to confirm a booking. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote. BALANCE DUE
The balance of payment is due via bank transfer ONE WEEK prior to delivery or by cash at time of delivery/pick up. Wedding Cakes a deposit of $100.00 must be paid on booking to hold your date and final payment must be made (2) two weeks before the date of your event. CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify TEVIA CAKES via Phone, page or Email immediately of any errors. CANCELLATIONS/CHANGE OF DATE
All cancellations/changes must be received in writing via Facebook/Instagram. If you cancel your order prior to 14 days out from your event, then the full deposit will be forfeited. If the date is changed, there is a $50 administration fee “every time” the date is changed. However, if TEVIA CAKES have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order. CHANGES
We ask that all changes are made prior to the two week cut off period. This includes any changes to sizes, style, flavours, colours and decoration to your cake. Any changes requested after this date cannot be guaranteed and may be subject to additional costs. QUALITY
At TEVIA CAKES we pride ourselves on the quality of our products and services. All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts. It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers. FLOWERS
If flowers are provided by an outside source, we will arrange up to 25 stems free, $1.00 for each additional stem. You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants; We at TEVIA CAKES take NO responsibility for any fresh flowers that have been added to any cake(s) after delivery and set up or any cake(s) that have been picked up by you the customer. STORAGE
Fondant and buttercream cakes are to be stored in their box in the fridge until 30-60 minutes before cutting. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting. DAMAGE
If for some reason the cake has been damaged when it has left our premises, or after delivery to the venue, then we take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 16-25 degrees Celsius. DELIVERY
Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours. VIEWING
The end of the week, when orders are being completed, is a very busy time in the kitchen. Please do not request images of cakes prior to pickup/delivery, we don’t offer this service. Thank you for your understanding,
PHOTOGRAPHS
TEVIA CAKES reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you. VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits. Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed. If there are any breakages or faults with the items after they are removed from the cake, then if time permits these can be replaced at an agreed cost. REFUNDS
As each cake is unique, so too, are your special requirements and concerns surrounding your order. If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all. DISCLOSURE OF INFORMATION
TEVIA CAKES will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will TEVIA CAKES sell or receive payments or services for disclosing customer’s personal information to any partner or external company. AGREEMENT TO TERMS & CONDITIONS
Performance of this agreement is contingent upon the ability of TEVIA CAKES to complete the agreement and is subject to disputes or strikes, accidents, Acts of God, and other causes beyond our control. By proceeding with a purchase you are in agreement with our terms and conditions as stated above. Should you have any issues or concerns, please don’t hesitate to talk to TEVIA CAKES.
