05/05/2022
We are looking for a highly motivated team member to join our global homewares company in Lancefield, Victoria. The ideal candidate is a tech savvy, customer service person who is looking for 15 - 20 hours a week (part-time) contract. The hours are negotiable around university or family commitments.
Reporting to the Digital Content and Marketing Manager, your role is to ensure all customer orders (B2B and B2C) are processed and dispatched in an accurate and timely manner whilst providing superior customer service to our customers.
3 TOP LEVEL POINTS
1/ Proficient data entry skills
2/ High level customer service and enjoys sales
3/ Looking for a challenge with opportunities in global eCommerce customer service and sales
Job Responsibilities
• To process and dispatch online orders for eCommerce channels within set timeframes and with minimal dispatch errors. Refer to requirements below for systems used.
• Liaise and respond to online customer enquiries in a timely and professional manner within set KPI timeframes to deliver an outstanding customer satisfaction rate
• Provide basic technical support and online shopping guidance to customers requiring assistance
• Respond to online returns for exchanges and refunds in a timely and accurate manner
• Coordinate stock control, loss prevention and stock-takes
• Check QC on all items we produce using a reporting system and communicate any differences to our Design Manager and Warehouse Manager.
• Assist the Wholesale Manager with reports on inventory and sales on a monthly and bi-yearly basis.
• Work closely with our ecommerce, warehouse and retail departments to ensure strong interdepartmental communication and collaboration
Job Requirement
• A minimum of 3+ years in fulfilment, administration or online customer service
• A love for customer service that is communicated both face-to-face and on phone/email
• Proficiency in MS Office Suite, including Excel and Word.
• An enthusiastic, professional and positive attitude
• Detail-oriented and strong follow up ability
• Methodical, with strong attention to detail
• Dear Inventory / Shopify experience – not essential but would certainly be a massive plus.
DM us with your CV or send to [email protected]
