Terms & Conditions
Please read the following points carefully as purchase products from us, mean that you agree to them. These terms and conditions give details of the levels of service we will provide you. SHOPPING ONLINE AT LANAHOUSE
You can choose products displayed on this page, select the products, contact us via WhatsApp or email. Once you have successful make payment and placed order you wi
ll receive an e-mail confirming that we have received your order and payment made. The email confirmation will be produced manually by Page Admin which will take 1 – 2 days processing. PRICING
The price of individual products can change on the site without notice. For more information about our shipping charges kindly confirm with us. PAYMENT METHODS
We only accept Online transfer. DELIVERY OF ORDERS
All orders are processed quickly are generally dispatched within 1 to 4 working days after payment received In certain circumstances where bespoke work is involved such as framing or personalization, or at busy times of the year such as Christmas, orders may take a little longer but we will endeavor to keep you informed of any delays. You will receive WhatsApp/SMS/Call either one informing you when your order has been dispatched which will include a tracking number where applicable. We are not liable for any loss caused to you by late delivery. We will usually engage Pos Laju for all our delivery parcel. These carriers will usually require a signature upon delivery. You are responsible to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the parcel the carrier will generally take the goods away and leave a card with instructions on how to arrange a redelivery or where to collect your package from. If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address. LANAHOUSE reserves the right to cancel an order if the items cannot be delivered to your shipping destination for whatever reason. In this case we will process refund and notify you of the cancellation by email in 30 working days after received the return goods. RETURNS POLICY - DAMAGED OR INCORRECT GOODS
We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition however on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days. We will contact within one working day to advise you of the steps you need to take. Please do not return the item to us until you have had a response as we may ask you to send us a photograph detailing the damage or wrong item. Our aim is for complete our customers satisfaction so we will send a replacement or process a refund if required as soon as possible but in certain circumstances LANAHOUSE reserves the right to request the return of the product before issuing a replacement or refund. RETURNS POLICY - CANCELLING AN ORDER
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed. GENERAL
All rights in the designs and information on our Page are owned by us. Copyright, trademarks and other intellectual property rights protect them. You may view, copy and print portions of our page for the sole purpose of placing an order with us. The materials on our page may not be used for any other purpose. We will use the information that you provide and the records of items buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy. Our website contains links to other websites or social media which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. We may change or withdraw any part of our page, or may refuse you access to the page at any time if we consider it necessary. The laws of Malaysia govern these terms and only the courts of Malaysia will decide any disputes.
