Elite flooring is a home selection service. We come to you with our samples, so you can choose in the comfort of your own home or Business. We also take mobile payments, credit or debit card and bank transfer
Elite Flooring sussex return and refund policy
The following is only applicable where a contract has been made either:
- over the internet; or
- by telephone; or
- in your home
It does NO
T apply where a contract is made in a store. In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order. You may use the Cancellation Form which has been provided to you and return it. Internet orders
If your order has not been delivered and you wish to cancel it please call our Web Sales Helpline on 07703261560 or email [email protected] and we will check whether cancellation is possible
Telephone orders and orders placed in the home
If your order was placed over the telephone directly with one of our store or was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact the store who will check the status of your order and confirm if cancellation is possible. Alternatively you may use the Cancellation Form which has been provided to you and deliver it to the relevant store. cancellation and return exceptions
Floorcoverings
Your right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the goods are excluded from your right to cancel we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order
General
When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered. If not you should not cut into, fit or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Please contact the store from which the goods were ordered within 14 days of delivery. returns
If you cancel your order and wish to return the products in accordance with your statutory right to cancel, we will arrange collection of the products. There will be a collection charge equal to the delivery charge for the
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other ad
refunds
When returning or cancelling your order, the way you originally paid for the purchase will determine how you are refunded. If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you return your item directly to one of our stores, please make sure you take with you the card that you used to make the purchase
Refunds can take up to 14 days to process.
