06/03/2025
TRADE CUSTOMERS - Important Update: Streamlined Order & Communication Processes
ORDER PROGRESS
Until now, customers have been reaching out via email, WhatsApp, or Facebook Messenger. As many of you have noticed, we’ve been extremely busy, and this process has become inefficient, adding unnecessary admin work for the person receiving the message. To streamline this, we’d like your requests to go directly to the team best equipped to handle them.
Starting today, please use our upgraded Trade Contact Form, available on our website under Contact Us. If you’re logged in, most of the form will be pre-filled—simply select your order number.
You can also use this link: https://www.temposhade.com/trade-contact-form/
Before submitting a request, please check the lead time provided in your email order confirmation. If the date is approaching and you have concerns, feel free to get in touch.
TELEPHONE COMMUNICATION
We’ve installed a new phone system for incoming calls. Please direct all TRADE-related calls to 0207 097 7193, the Temposhade trade number. Kindly avoid calling our retail office line.
SALES CONTACT
For sales inquiries, you’re welcome to continue using WhatsApp as usual or email [email protected]
