25/04/2026
Update to Company Procedures
24/4/26
Our WhatsApp has been disabled! We will not reply / respond to any business on this platform from this date unless prior agreed with the client.
Our working hours 'including ALL admin has been reduced with immediate effect to Monday - Friday, 8am to 4:30pm. All email enquiries for new work will be responded to within 14 days of receipt and to note, any 'direct messages' received out of hours (ie WhatsApp, Text message or Messenger) will not speed up this process.
We will not under ANY circumstances work for cash or outside of the correct business dealings.
Our terms and conditions have been renewed following legal advice received on the 24th of April 2026 and will be applied with immediate effect on all new and existing work. We will advise all existing projects of the updates in due course.
For all new enquiries, Please do not contact us if all you need is free advice! We do not provide this and will not attend a site visit until certain criteria is met.
Above all else, all work enquires received from this day will only be answered if an architect / designer has been 'or will be' involved either via Heritage Windows or under seperate contract, strictly following the same route as the Construction Industries CDM regulations 2015.
All grade 1 and grade 2 listed projects MUST involve their local conservation officer in the event of either gaining permission to restore or application to replace and we will not work for anyone unless a scope of works is provided by a seperatly appointed specialist.
Hopefully this will reduce the amount of enquiries received by 2/3rds and any property owner hoping to deceive the correct process will be reported
Regards
Heritage Window Restoration ltd