Your support means a lot to me!
・Dispatch:
Items will be dispatched in 1-2 business days after full payment is received. However, please understand there may be third party delay.
・Delivery and Postage Fee:
Within UK - FREE, to be delivered aiming at 1-3 business days
Outside UK -
Royal Mail Standard International. The customers are responsible for postage fee which is not included in the
price of the items. Items to be delivered aiming at 10-14 business days. Actual postage fee depends on destination and weight of the items and it ranges from £5-16 for 1kg. If you order more than one item, the postage fee may not be reduced or will only be reduced slightly. When you message me, I will let you know the approximate cost.
・Returns and Exchanges:
Every work is handmade, with love and dedication. There may be small variances in shape and size. I prefer NO returns and NO exchanges because all pieces are unique. However, if you really have problems, please let me know and see what I can do from my end. Returns and exchanges will only be exceptionally accepted if the item is damaged upon received. Request is to be made within 2 days upon receipt and photos must be provided. However, customers are to be responsible for the postage fee for exchanges.
* For details of postage: https://www.royalmail.com/sending/international/international-standard
・首先感謝 選購本店貨品，你的支持是很大的鼓勵！
・寄件：
付款確認後，貨品將會於兩個工作天內寄出貨品；若因第三方而有所延誤，敬請見諒！
・送運及郵費：
英國境內 - 郵費免費，貨品預期於1-3個工作天內送到;
英國境外 - 郵費不包括在貨品售價，並由客戶支付(Royal Mail Standard International），貨品預期於10-14個工作天內送到。
註：英國境外的最終郵費將視乎收件地點及貨品總重量而定，費用介乎£5-16之間（1kg計）。選購多於一件貨品，郵費有可能稍為下調，若有下調空間，將會退回差額。
・退貨及退換：
每件貨品皆為人工手造，同一款式的形狀及體積會有少許差別。本店不設退貨及退換，若有任何問題，請私訊以便跟進，本店會盡量解決。
退貨及退換只會因郵寄以致貨品有所破損才會接受。退款及退換的要求，必須在收貨後兩天內通知及附上照片以作證明。退換的郵費將由客戶負責。
*郵費資料：
https://www.royalmail.com/sending/international/international-standard
