Female lead, domestic and commercial decorating services and advice, with over 10 years of experience - Dulux Academy Graduate - all aspects of interior and exterior decorating covered Important: we reserve the right to amend or change these terms at any time
Published date 01/04/2020
Terms and Conditions for Fine Finish Decorating - Oakham
For the purpose of these terms & conditions, the follo
wing words shall have the following meanings:
A) “The Company/Contractor” shall mean Fine Finish Decorating. Work deemed as “large” (£500.00 or above in value) will levy a minimum 25% monetary deposit and materials required to complete the tasks, protected by our “customer rights” section (see section C)
All materials and deposit money to be paid in advance via bank transfer or cash. Payment of labour to be made via bank transfer or cash preferably. Cheque payments will levy a service charge of 5%. Legal notice:
Payment in full to be expected within 48 hours of the work being completed and passed unless otherwise agreed to in writing prior to commencement of work: Final payments received later than 48 hours from date of completion are liable and can be subject to a service charge of 1.5% levy per day and added to balance total. Please pay promptly to avoid unwanted interest. Disclaimer notice:
Work to be done as per our contractor schedule of work specified, in a professional manner, to normally accepted industry standards. The contractor cannot be responsible for acts of god, unavailable materials, work stoppages, riots, mischief, or thefts; which are outside of the contractors control. Mould/fungus is a naturally occurring organism that we as contractors have no control over; the contractor will not be liable for recurrence/growth of any form or type of mould/fungi. All ‘free issue’ (supplied materials) materials remain the sole responsibility of the customer including any final results. a) Access to the job site:
Customer agrees and understands that access to the job site must be provided between 9 a.m. and 5 p.m., Monday through Friday, for the duration of contracted job. If at any time access is not available to the contractor for any reason, the customer agrees to provide a minimum of 36 hours notice. (see section d2 below) Work site should be cleared by the customer and cleaned ready for commencement of work. Work site should be in a safe state for reasons of Health and safety. Failure to provide proper notice will result in the customer being responsible to reimburse the contractor for expenses incurred for travel and lost time, including vacant unfulfillable time slots. b) Customer responsibilities:
1. Customer will assume responsibility to remove/clear from any and all work areas, all household and personal items, and store those items away from the work area during the duration of the job. Contractor will not be held liable for any damage to items not removed from the work area. Contractor will not be held liable for any damage sustained near to or in the work area caused to any items.
2. Due to insurance compliance and regulations for safety procedures, the customer, other contractors, workers, children, pets, and individuals will not enter the work area unless agreed upon by both the contractor and the customer directly. If other contractors, workers, children, pets, or individuals are to be present during the duration of the scope of work, the customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of the work. The contractor shall not be held liable for any damage caused to its work by anyone other than the contractor and its employees. The customer agrees to compensate the contractor at the rate of £25 per man-hour to correct all/any such damage. c) Customer rights:
The customer has the right to cancel the transaction/contract.(or any single part of the whole job) within seven business days from the committed/agreed start date. If the customer wishes to do so, they must inform the contractor via e-mail and/or text. Upon receiving a notice of cancellation, the contractor will return 100% of any deposit or property within ten (10) business days. If cancellation is made after midnight of the third (3rd) business day, the contractor will be restricted to charge 50% of the total labour value (less any deposit previously paid), plus any moneys for non-refundable items already purchased (mixed colour paints), however, a point to note, these are rarely bought sooner than 48 hours prior to work commencing. d) Extra costs/change orders:
1. This contract may only be changed in writing and/or e-mail. Additional work performed to be considered an extra and charge pro-rata, above the total price stated within the scope of this agreement. Additional work must be approved by customer prior to commencement, by signature, or by additional schedule of works.
2. If the contractor shows up on the agreed upon date at the agreed upon time, and is unable to complete the contracted work due to circumstances beyond our control (such as inability to enter the worksite; other contractors being late with their portion of the job; or any other reason not directly the fault of the contractor, a £250 minimum charge shall apply. If the job is partially completed, another appointment for completion shall also bear a minimum 50% value of the original estimate/ price or charge. This charge may be avoided by giving confirmed notice at least 36 hours prior to the scheduled appointment. ‘Confirmed’ notice shall be understood to be either a live conversation with the contractor or proof of an e-mail/text being sent at least 36 hours prior. (This will be voided by unforeseeable acts e.g. medical emergencies, bereavements, arson etc.) e) Promotion/advertising:
The customer hopefully authorises the contractor to display a sign allow for vehicle access for the duration of the job, and to use photographs taken at the job site for display, promotion, and advertising, without compensation to the customer. This section will be void if not allowed by covenants, restrictions or customer discretion. f) Inspection of completed work:
Upon substantial completion of work, the customer agrees to conduct an inspection of the work with the contractor. All defects and uncompleted items / snagging should be noted at this time. The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards. g) Manufacturers specifications:
All materials will be applied and/or in installed according to the manufacturer’s specifications. h) Industry standards:
All surface preparation, coating application, and/or installation shall meet or exceed industry standards. You are hiring an experienced, professional decorator. Elements of the job will meet or exceed normal accepted practices in the industry. i) Warranty:
Contractor warrants that all materials will be of industry standard or above. All product warranties will be extended to customer upon payment in full for work completed. Contractor’s liability under a warranty claim shall not exceed the total price charged for the work performed. Customer shall make warranty claims immediately upon discovering defect or performance problem. *in the event that the substrate or any prior coating fails beneath what the contractor has installed and/or applied, the contractor will not be held liable for the failure of the substrate or any coating. Failure to comply with the terms, conditions, and payment schedule of this agreement will void all warranties. j) Paintable applications:
All quotes are based upon 2 coats of desired applications unless agreed or advised in advance. If contractors supply materials they are responsible for any further coatings at no extra charge. If customers supply any materials ‘free issue’, any extra applications needed will be chargeable. To avoid any extra charge we advise customers who would rather supply materials to purchase high quality items such as Dulux Trade or little Green trade paints. Advice available on best quality materials on request. All materials prices correct at time of estimate and may be subject to change. k) Exterior Work:
All exterior work is booked under assumption weather condition will be suitable upon the agreed date. Unfortunately the contractor has no control over weather conditions and if unsuitable, work will not be carried out but will be started/resumed when best and safely suitable. Confirmed as true to date of these condition - Fine Finish Decorating
