22/12/2021
Good Morning Lovelies!
Just a quick update regarding deliveries...
As you know there have been nationwide delays with Royal Mail this festive season due to Covid related staff shortages. This has been particularly bad in our area which has meant that despite my best efforts to create your personalised orders in record time and post them out way ahead of schedule, we're still seeing some of our customers around the UK waiting for their orders.
I know how stressful it can be waiting on deliveries at this time of year, especially when you're waiting on those special final touches that you hope will make Christmas all the more magical for your little ones, so, please, if you're still waiting on orders purchased via Etsy and you're worried about the delays don't hesitate to get in touch. You can message me here or on Etsy, you can leave a comment, what ever works best for you, and I will endeavour to track your parcel.
Please do bare in mind that I spend lots of time creating our stock, even the smallest items we sell are made with love and take plenty of time and care to make.
Unfortunately, there have cases raised via Etsy with regards to these delays and while customers may not be asking for refunds, Etsy are taking it upon themselves to issue full refunds without even contacting the makers and crafters that sell on their platform for proof of postage or for help tracking delayed parcels.
So we currently have customers who have received full refunds one day, and their hand-made items the next. Once a refund has been processed their are no routes for the small sellers and makers on Etsy to claim back their losses or appeal Etsy's decision, so we lose our stock, our time, our materials and our small profits. We also lose heart for the thing we love.
So please think twice before taking this route if you are experiencing postal delays in your area.
Please get in touch with us (or any other small seller you might have purchased with this christmas) and let us help you directly. We really do appreciate your support
💗 Thanks Everyone! Xx