Simply Rose

If you can’t see what you’re looking for on our page, pop us a message! We love expanding our product-range & portfolio, we will never agree to facilitate an order that is beyond our capabilities though. Alternatively, if you see something you like but would change slightly - let us know! Side note… We often offer a nice discount on new products that we’ve never made before!

𝐇𝐎𝐖 𝐃𝐎 𝐈 𝐎𝐑𝐃𝐄𝐑?

• W

e currently accept orders via Facebook Messenger & Instagram DM’s. We also take them directly from our website.

𝐖𝐇𝐀𝐓 𝐀𝐑𝐄 𝐘𝐎𝐔𝐑 𝐓𝐔𝐑𝐍𝐀𝐑𝐎𝐔𝐍𝐃 𝐓𝐈𝐌𝐄𝐒𝐂𝐀𝐋𝐄𝐒?

• Being a new and small business we only carry a small volume of stock. Our turnaround time is between 1-7 days dependent on the item and availability. For bulk orders of the same item and some of our clothing turnaround would be longer. We will always discuss this and also when your order will be ready with your pre-payment.

𝐖𝐇𝐀𝐓 𝐀𝐑𝐄 𝐘𝐎𝐔𝐑 𝐏𝐀𝐘𝐌𝐄𝐍𝐓 𝐎𝐏𝐓𝐈𝐎𝐍𝐒?

• We accept payment via cash, bank transfer, PayPal & directly from our website. Some of our orders are personalised, for that reason, we will not begin your order until payment has been received.

𝐃𝐎 𝐘𝐎𝐔 𝐎𝐅𝐅𝐄𝐑 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐘 / 𝐂𝐀𝐍 𝐈 𝐂𝐎𝐋𝐋𝐄𝐂𝐓?

• We mainly offer collection but are in the process of making more items available for delivery via Royal Mail. However, all the glassware range, glass jars and some frames will remain collection only. If you choose to collect your order, we are based in Stansted Mountfitchet (CM24 8).

𝐖𝐇𝐀𝐓 𝐀𝐑𝐄 𝐘𝐎𝐔𝐑 𝐑𝐄𝐅𝐔𝐍𝐃 𝐎𝐏𝐓𝐈𝐎𝐍𝐒?

• Refunds are available on any items that are damaged, faulty and NOT personalised. Any item personalised that has already been made will NOT be refundable. As once personalised if you decide against it we’re stuck with the item. Please ensure that any personalisation that you request is both spelt correctly and grammatical correct.