Deep Waters Glass

Deep Waters Glass
Terms and Conditions

Please read these terms and conditions carefully. By purchasing from Deep Waters Glass you are agreeing to these terms and conditions. These terms and conditions apply to the use of this page and by accessing this page and/or placing an order you agree to be bound by the terms and conditions set out here. About your glass

Every piece of Deep Waters Glass is individually designed, made by hand from a variety of glass mediums, inclusions and embellishments and fired in one of my kilns. The handmade nature of my work results in each piece being totally unique and subject to variations in pattern, colour, texture, bubbles and finish. Slight imperfections are to be expected and enhance the natural beauty of handmade piece fused and shaped glass. As such, should you place an order for a design seen on my page please be aware that while every effort will be taken to replicate the piece it will be subject to some degree of variation. All photography is is carried out by me and while every effort is taken to ensure pieces are depicted as accurately as possible differing technology and settings may render slight variance in results. None of the glass produced by Deep Waters Glass has been tested in either a microwave, oven or dishwasher. As such we recommend your glass is not heated and is cleaned either in warm soapy water or with a soft cloth. Some pieces will require to remain dry and this will be advised at time of purchase. Delivery

Please advise at time of ordering should you have a date by which your item is required. Deep Waters Glass is a small, independently run business and the majority of items are handmade to order therefore I cannot guarantee delivery prior to your deadline but will endeavour to do so and will advise you at time of ordering what the likely lead time for your piece will be. Standard delivery is by Royal Mail Second Class Small Parcel Postage at £3.35 up to 2kg, other options are used above this weight. Other delivery options can also be discussed on request and will be charged at cost rate. I endeavour to reuse packaging and do not charge for packaging of your item. Collection from my studio is also acceptable. Returns

At Deep Waters Glass I want you to be completely happy with your purchase. If an item arrives with you broken or damaged please contact me immediately at [email protected]. A replacement item or full refund will be arranged for you as soon as I have received the item back with me. Replacements are offered subject to availability. You will be responsible for the cost of return postage but I will refund you in full once I have received the item back. Please obtain proof of postage. If you are simply not wishing to keep the item, please return it within 14 days of receipt and in the original packaging. A refund will be arranged upon it's safe return and providing that it is in a resalable condition. Return postage costs will not be refunded. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Deep Waters Glass. As such I am not able to cancel orders or accept returns on any commission, made-to-order, bespoke, customised or personalised items unless they are found to be faulty or that it is clear to both parties that I have not followed your specification. The bespoke nature of these items mean it would be unlikely to resell them owing to the unique design and appeal. Copyright

All designs, including those of bespoke and commissioned pieces, remain the intellectual property of Deep Waters Glass. I reserve the right to recreate said designs in future pieces and feature graphics and text in my publications unless specifically agreed otherwise. Copyright of all designs and the original content (graphics and text) contained on my page, other media and communications are held by Deep Waters Glass. Pricing

Prices are subject to change but are correct at time of publication. Should you require a bespoke or commission piece the price will be discussed at the start of the process and final cost will be agreed before commencement of work. Contract and Payment

Any contract for purchases made through the Deep Waters Glass page will be with Deep Waters Glass. Deep Waters Glass must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Deep Waters Glass will confirm that your order has been received. Payment is accepted through bank transfer, SumUp, cheque or cash. Helen Waters
Deep Waters Glass
[email protected]

Effective date: 24th April 2022