Paintingmanta.com is a registered trademark of Edge Square pvt. Art is often considered the impact of deliberately arranging different elements in a way that appeals to our senses and emotions. Our presence here is for the Incredible Love we have for Art. Our every step is to delight you with a masterpiece which suits your Imagination, So that you can fall in love with our place and your surroundi
ngs. We are a full service custom framing, printing and online art gallery facilitating beautiful and vast collection of contemporary, abstract and Traditional art from local, regional and national artists. In addition, we also offer custom framing services which can revive and will help you to keep your art work alive for longer period. FAQS….Untitled-1
PAYMENTS
How do I pay for my order? Presently we only offer Online Bank Transfer through your Credit and Debit card. Do you offer a Cash On Delivery (COD) payment option? How does it work? Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you. What should I do if my payment doesn’t get through or fails? If your payment transaction fails, please contact our Customer Service immediately on +91 29 83 0084 or email us at [email protected] with your all details. SHIPPING AND DELIVERY
Do I have to pay shipping charges? Yes, the customer will have to incur the shipping charges. How much are the shipping charges? The shipping charges depend on the product size and dimension that you have ordered.Please see our Shipping & Delivery Policy
Where will I be paying the shipping charges? The shipping charges will be paid by the customer then and there itself at the time of placing an order. By when will I receive the ordered products? Every product has its own shipping time. Total time taken is shipping time plus transit time. Transit time depends on your location and courier agent. We would be providing our customers with tracking code which could be use in tracking there order. What is the mode of delivery? As per the locations we have partnered with different courier companies to make the delivery an easy task. Why have I received only a part of my order? As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment. ORDER TRACKING
How do I know if my order has been placed successfully? Within a few hours of successfully placing your order, you will receive an email confirmation from us. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt. How do I check the status of my order? Your full order along with processing time would be visible under my Account tab when you sign in at Paintingmaonta.com. For any other information provide us with your Order Number here Track my Order . Also if you want to track your order you can do it with the tracking code that would be sent to you once your order has been dispatched. CANCELLATION / MODIFICATION
Can I cancel an order? At Painting Mantra website we does not have any option to cancel an order once the payment is made, but you can definitely get in touch with our Customer Service on +91 29 83 0084 or email us at [email protected] at the earliest with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Vouchers of the same value which can be redeemed for shopping later on the website. We are unable to process cancellations for items that have already processed or shipped, or those which are been custom made or manufactured as per the order. To cancel any other order that has not yet processed or shipped, have your order number available and contact our Customer Support Team. For any kind of modification required in the order please contact our customer support team. Modification will only be possible if the order has not been processed yet. Can I modify or change my order? Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 29 83 0084 . They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this. I’ve cancelled an order. By when can I expect a refund? Once your order has been cancelled, we will immediately process the refund. Your refund will be in the form Vouchers of the same value which can be used for any of your subsequent purchases with us. The subsequent purchases need to be made within 60 days. How do I contact Painting Mantra’s Customer Service Team? You can get in touch with our Customer Service by sending us an email to [email protected] or call on +91 29 83 0084 between 11 a.m. and 8 p.m. RETURNS POLICY
If your product arrives damaged or defective in some way or if the item you received was not the item you ordered or if it was misrepresented on our Website, we offer hassel-free return and replacement process. You just have to contact us at [email protected] within 48 hours of receipt and receive a free replacement or a full refund for the price of the product. When can I ask for returns?
1) If the product ordered arrives damage or defective in some way.
2) If the item you received was not the same that you ordered.
3) It was misrepresented on our website. When can I return the product? Please get in touch with us within 48 hours from the date of receiving your
Who pays the postal/shipping charges for the returned goods? We pay for the postal charges if goods are retuned because of the above three mentioned reason. What is the returns procedure? Contact us at [email protected] and our support team will guide for the process for the same. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).Attach your photos to an email and send them to [email protected]. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you’d like a replacement or a refund. Your request will be processed within 48 hours and you will receive an email with a Return Form attached. To return your item(s) please pack then in its original packaging and include the completed Return Form. Item(s) returned without a Return Form will not be accepted, and no refund or replacement shall be given on such items. After shipping the item(s) to us, please send us an email with the tracking ID of your shipment. We strongly encourage use of trackable method for all returns. After we have received the returned item(s) we will send you an email letting you know your replacement is under production or your refund is being processed. All refunds will be in the form of Vouchers which can be redeemed for future use on Paintingmantra.com. The voucher codes will be emailed to you within 5 working days after we receive the returned item. Made-to-order/custom orders cannot be returned. Products in sets cannot be returned individually. Due to logistical constraints, if we are unable to collect a return, and you’ve arranged for the same, please arrange for a return via a trusted courier service of your choice. No refunds are applicable for cancellations, Paintingmantra will offer you vouchers in such case, which can be redeemed on your next purchase
Please note that the products might look different from the ones you see on the website. We do not offer replacements on discounted or season-end sale products. For any questions and information on return you may contact our Customer Support Team
The final decision on whether a returned item will be approved or rejected lies completely with our team of quality experts.
