09/04/2025
Dear Valued Guests and Partners,
We want to inform you that on April 3, 2025, a fire incident occurred at Horizon Hotel, originating in our laundry facility. Thanks to our emergency preparedness and the swift response of our team and local fire authorities, all guests and staff were safely evacuated with no injuries reported.
The fire was contained promptly, and we are currently assessing the extent of the damage. As part of our contingency plan, affected guests were safely relocated to our partner hotel, and full assistance was provided.
At Horizon Hotel, safety remains our top priority. Our team is fully trained for emergency situations, and this incident reinforces our commitment to continuous improvement in risk management and guest security.
What We’re Doing:
• Conducting a full safety audit
• Enhancing staff emergency training
• Upgrading equipment and monitoring systems
• Strengthening our guest communication protocols
We sincerely thank our guests for their patience and cooperation, and our community for the overwhelming support.
We look forward to welcoming you back soon to a safer and stronger Horizon Hotel.
For questions or assistance, please contact us at [email protected]
Warm regards,
Horizon Hotel Management
