08/20/2026
Hi Friends,
We’re sorry for the length of this post, but we are excited to share some big news!
This coming Sunday, August 23rd, we are upgrading our point-of-sale system and website.
This is a big step forward for our store, and more importantly, it means some exciting improvements for you. We want to give you a heads-up about what’s coming and what you can expect.
✨ A Better Shopping Experience
Our new website will have a completely fresh, modern look and a much-improved shopping experience. Finding exactly what you’re looking for will be easier, thanks to significantly better search features and product organization.
You’ll also be able to create an online account where you can manage your information, view your orders, and keep track of your rewards.
And because our website and in-store system will work together, shopping with us online and in person will be more connected than ever.
🎁 A Much Better Rewards Program
Our new rewards program will give you more ways to earn and use your rewards!
You’ll be able to earn reward points from both in-store and online purchases, and you’ll be able to log into your account to see your current point balance.
Even better, you’ll be able to redeem those points when you’re ready to use them.
We think you’re going to love having a much clearer picture of your rewards and being able to manage them right from your account.
🔧 Real-Time Updates on Your Machine Repairs
The new website will include a new repair dashboard that will make keeping up with your machine service much easier.
When you bring a machine to us for service or repair, you’ll be able to see its status and receive updates as it moves through the repair process:
Your machine has been checked in
We’ve started working on it
It’s waiting for parts
Repairs are in progress
Your machine is ready for pickup
No more wondering where your machine is in the process — you’ll have access to those updates as things happen!
🛍️ More Connected In-Store & Online Shopping
Because Shopify will power both our website and our point-of-sale system, we’ll have a much more integrated system behind the scenes.
This will help us provide better product information, a smoother checkout experience, improved inventory visibility, and a more seamless experience whether you’re shopping with us online or visiting us in the store.
💳 One Important Change to Know About
There is one change we want to make sure everyone knows about ahead of time.
With our current system, we have been able to keep credit card information on file for in-store purchases. Our new system does not provide the same stored-card functionality for us to use for in-store purchases.
While we know this may be an adjustment for some of you — especially those who have sent a spouse or family member in to make a purchase and simply charge it to your card — this change is actually a positive one from a security standpoint. We don’t want to keep your card information stored in our system unnecessarily.
Going forward, if someone is making a purchase in the store using your card, they will need to have the physical card with them. We will still accept credit/debit cards, cash, and checks as we have in the past.
If you want to have someone pick up an order from the store and have it paid for in advance, you can contact the store and place your order, then we will be able to send an online invoice with a link to pay ahead of time. If you set up your online account with Shop Pay, you will be able to store a credit card and will be able to quickly pay your invoices with the stored card information.
We know this may be a little inconvenient, and we wanted to give you plenty of notice so there are no surprises when our new system is launched.
For those of you that are included in one of our subscription programs (Block of the Month, Mini Mystery, etc.), we are looking into ways to set these up for easier checkout of recurring purchases. For the moment, we will still be processing those through our old system but will get them switched over soon.
We will continue to monitor updates to the Shopify system for keeping cards on file for in-store purchases. If that becomes available, and can be done in a way that keeps your critical data safe and secure, we will be excited to add that back as an option.
❤️ We’re Excited About What’s Ahead!
Change can take a little getting used to, but we truly believe these upgrades will allow us to serve you better and provide a more convenient, modern experience.
We’re incredibly grateful for your continued support of our small business, and we can’t wait for you to experience everything our new system has to offer!
We’ll keep you updated as we get closer to the launch and will share additional information to help make the transition as easy as possible.
Thank you for being part of our quilting community!
The Quilter's Cupboard Team
