01/09/2023
Let me answer the following questions about my custom orders....
1) when do you pay? You pay upon delivery of product with exception being: over a $50 order does require half down and it's non refundable.
2) what payment methods I accept? Cash, card, PayPal, cash app, Venmo
3) what scents will I do? I will do any scent ordered... If I don't have it then yes I will get it
4) how much time do you need? For smaller orders it typically takes me three days (unless I have to order the scents then up to a week).... For larger orders I do ask for up to two weeks
5) how do you price your products? Pricing is based on my initial start up costs and my pricing will be adjusted for increasing prices on items
6) do you give any products away for free? The answer is no... Unless I specifically made something as a gift I'm giving someone I do not give away products
7) do you have sales? Yes I have sales in February (my birthday), May (mother's day) and December (Christmas)
8) can people ever get free product? Yes, I'll post my Amazon gift list for candle making.... Wax, soap base, vegetable glycerin and witch hazel gets you a free item of your choice; scents, dried flowers and crushed crystal gets you half off; candle holders, boxes for soap, etc gets you 25% off
9) do you offer help? If I know my customer is struggling then yes I work something out with customer for a payment plan
10) do you ship? Yes I will ship but since my candles are in glass containers there is a chance of breakage... I will replace items free in that case
