12/05/2024
Who is Flooring Butler?
We are your Flooring Butler here in Kansas City. We believe we exist to serve you and you can expect excellent communication! This has led to us becoming the highest-rated and most-reviewed flooring company in Kansas City. No other company with a five-star rating has more reviews than us!
Nick, his wife Jill, and their three kids moved from Utah to Kansas City because they felt there was more opportunity to thrive and become the people they wanted here in Kansas City than if they stayed in Utah.
Flooring Butler is not a franchise. Nick started it from scratch to solve a problem. A problem that is unfortunately common to most people who have hired contractors. The problem as we see it, is communication. Most problems can be prevented, solved, or minimized with good communication. Think of your poor experience with your last contractor. Could better communication have improved the process, solved any problems, or eased some of the concerns you had during the project?
While living in Utah, Nick purchased 3 houses with the intent to fix them up and keep them long-term as rentals. It is also important to note that a hard money loan was used at 14% interest (yikes!) to buy the properties and fix them up.
The next step was to hire a contractor. The realtor who helped buy the property was also their property manager and contractor. They gave a bid for $10,000. Because Nick had been working so closely with them, they understood that he was acquiring the property with hard money and had a short timeline. They assured Nick and Jill that they would be able to complete the project in three weeks.
Unfortunately, they stopped communicating and it took three months to get them to even start on the project. During that three-month period when Nick was expecting him to be performing the work, and sending updates, all they had was radio silence. He would check in weekly to see if there was an update. They would just ignore Nick and Jill as frustrations were mounting and communication was going unanswered.
A humorous interaction they had was a text I sent late one night. Nick texted the project manager “Dude! What is going on? We need an update from you guys.” the project manager immediately called and was offended that Nick would use the term “dude”. He said he was in the military and had not been called anything so unprofessional. For whatever reason this phone calls seemed to spur them into action. The project took longer than they promised to start and to complete. Nick and Jill eventually sold these properties to recoup our investment and rehab costs so they could walk away.
From these experiences, Flooring Butler was born! A contractor who would communicate exceptionally well to solve problems before they came up and to quickly calm fears when common construction problems arise. We believe that helping customers have a great experience should not be so difficult. Answering your phone is a low bar but an essential aspect of a construction company. Additionally, we would provide the quickest turnaround times possible. Most of our projects take one to two days to complete.
We chose the name Flooring Butler because we believe we exist to serve you. We love the image of a butler: somebody who serves and we try to carry that mentality with us into every project we do.
We invite you to reach out to us at 816-520-0690 to schedule your free estimate. You can also go to www.flooringbutler.com to send us a message or send a message on FaceBook and we will reach out to you immediately.
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