08/25/2026
This is a story about how a design project can go wrong.
You order marble floor tiles for a high end project, and you expect them to look at least close to the original tile selected. They travel on a truck across the country, the boxes are opened, and they don’t look anything like what was expected.
They are pretty, but they are not what the client wanted or expected.
Many phone calls between the installer, contractor, client, and vendor later, there is a solution to the problem. It’s magic!
The old tile will be repackaged (do we still have the pallet?!), new tile will ship (we need to verify it doesn’t have the same issue as the original tile. Can we get photos of the stock from the warehouse?), and the new tile will ship across the country. This takes two weeks. Then, we’ll use the new pallet to pack away the old material, send it back, and proceed with the project.
This is just ONE issue on ONE project. These types of things happen weekly and are a small example of what a designer manages behind the scenes during a project.
Thankful for patient clients, contractors, installers, and vendors who help get things just right!
Shoutout to ANN SACKS for their help in getting this one sorted out! We can’t wait to see the new material installed 🎉
